Durant Sports Warranty Information

We’re proud to provide market-leading scoreboards and video screens backed by comprehensive warranty coverage and optional service plans designed to keep your system performing perfectly year after year.

Whether your scoreboard is still within its initial warranty period, approaching its first-year anniversary, or several years into service, you’ll find everything you need to know below — including coverage details, costs, and what to expect at each stage of ownership.

Warranty & Servicing Explained by Year

Your scoreboard’s warranty and service coverage change slightly over time depending on whether you choose to take out a Service Plan.
Here’s how it works year by year — so you know exactly what’s covered and when.

🟥 Year 2 – Without a Service Plan.

During the first 12 months after installation or delivery, your scoreboard is covered by a comprehensive full warranty.

Includes:

• All parts, components, and LED digits.

• Labour and callout costs for any repair or replacement.

• Telephone and email support.

Cost to you: £0.

This means complete peace of mind — if something goes wrong in the first year, everything is handled at no cost to you.

🟩 Year 2 – With a Service Plan.

If you choose to take out a Service Plan before or during your second year, all coverage remains in place just as it was in year 1.

Includes:

• All parts and labour.

• Annual service visit (inspection, cleaning, resealing, report).

• Priority callout response.

Cost to you: £0 (beyond your service plan fee).

Taking out a service plan effectively extends your full warranty coverage into the second year — no additional charges.

🟥 Year 3 and Beyond – Without a Service Plan.

After year 2, standard warranty coverage ends for most components.
The only continuing coverage is the extended 5-year parts-only warranty for LED digits (excluding water damage).
All other labour, callout, and replacement parts are chargeable.

What’s covered:

• LED digits (parts only) up to end of year 5.

What’s not covered:

• Labour and callout fees.

• Other electronic components or materials.

• Annual servicing.

Typical costs:

• Parts: quoted individually (price list provided before works).

Callout: £495 + VAT standard / £995 + VAT complex.

After year 2, the scoreboard is considered out of warranty unless you hold an active Service Plan.

🟩 Year 3 and Beyond – With a Service Plan.

If you have an active Service Plan, your coverage remains fully comprehensive regardless of the scoreboard’s age.

Includes:

• All parts and labour (except water damage).

• Annual service visit and performance report.

• Priority callouts and fast response.

Cost to you: £0 (beyond your service plan fee).

As long as your service plan remains active, you’ll never face unexpected callout or repair bills — even years after installation.

The Value of a Service Plan

Taking out a Service Plan after your first year ensures your scoreboard continues to be fully supported — both parts and labour.
Without it, while parts are still covered for several years, any technician visits, repairs, or replacements will incur callout charges.

A Service Plan:

• Saves money on unexpected repairs.

• Guarantees priority response.

• Extends equipment life.

• Keeps your scoreboard in perfect working condition.